What: The use of AI in marketing and advertising is turning heads and generating headlines. The latest? Computers select images and colors, improve text, sift through big data to sharpen targeting and lift customer response rates.
Why it matters: Agencies, however, say they deploy AI for more mundane but critical tasks. Those include automating repetitive work. They also encompass sorting and labeling images and videos. It saves thousands of hours of labor. As a result, it frees up in-house talent for higher-level creative output.
The brave new world of AI on marketing is here. Recent headlines boast of AI’s ability to boost customer response rates with better text, content and just the right selection of colors and images in advertising.
AI on Marketing Saves on Labor
Marketers tell Portada, however, that they’re using AI on marketing for far more mundane but still essential agency tasks. Namely, saving thousands of hours of labor and freeing up their best talent to do what creatives do best: create.
“Our initial goal is to automate several of the manual processes that go into the content creative process,” Carmen Garcés, head of digital at Hogarth México told Portada.
Hogarth Mexico, she said, is using AI or “machine learning” to mask, rotoscope, review, organize and tag hundreds of hours of video as well as images, saving the agency thousands of hours of labor.
Artificial intelligence is also being used to sort through Hogarth’s talent database of thousands of worldwide employees to help producers select just the right resources for each project.
The time saved frees up Hogarth Mexico staff to improve and apply their skills and technical knowledge to creative output, Garcés explained in an email.
“There are a lot of talented people around the world with unique creative and technical skills. We see AI as a great support to help us leverage this talent even further and to provide novel solutions and superior output for our clients.”
Apply AI on Marketing
Applying AI tools to recognize, catalog and modify visual content provides exciting opportunities for improving work efficiency and increasing advertising’s effectiveness.
“One element of targeting that is still left relatively untapped is object recognition,” wrote Tim Bosch, associate director at Resolution Media in a recent column published by Digital Commerce 360.
“AI will be the driving force that exposes this massive targeting opportunity.”
According to Bosch, Snapchat has developed the technology to recognize objects posted by users, differentiating between food, pets, and more.
“Imagine this—after analyzing a user’s image inventory, object recognition technology could calculate their individual fashion style. This style feeds into their overall profile which brands can tap into to provide personalized ad messaging.”
Researching AI on Marketing
According to Garcés, Hogarth Mexico is “talking to multiple vendors and research institutes,” about how AI could help further improve the agency’s productivity. That includes using AI to modify videos and images.
“That would allow us to remove entire elements and objects from a scene something that if done in the traditional way could take days.”
Hogarth Mexico is considering AI tools that would allow it to change out the dialogue of actors in a video. It could then substiture “a completely different phrase or even deliver the speech in a completely different language.”
“The most important opportunity for us is to leverage AI to augment our talent. And amplify the creative output of our organization and provide superior customer experience while delivering content to our clients,” Garcés told Portada.
AI Frees up Creative Talent
At Grey Mexico, Chief Creative Officer Humberto Polar is focused on how to use AI to automate the generation of creative materials for advertising. He mentions combining of images and prices, and adapting formats in retail campaigns.
“This type of work today occupies many hours and is subject to a high level of human error. That’s precisely because it is operation-related and not creative work,” Polar told Portada.
“We should put our efforts towards automating tasks. Then people to do more much more gratifying and useful work, thus providing truly creative support to our clients.”
Grey Mexico is also using AI. Namely to analyze data, generating new understanding of the behaviors of consumers. With AI, the agency can apply its same creative thinking, but to much larger data sets.
“It’s undeniable that the unstoppable progress of AI has made it a tool that is impossible to ignore,” Polar says.