Amplificación! In Hispanic Entertainment Marketing it’s all about Social Media and Content Marketing
The role of Social Media and Content Marketing efforts can not be emphasized enough when it comes to Hispanic Entertainment Marketing. Portada Digital Media Correspondent Susan Kuchinskas on how SABMiller, SuperLatina, Comida y Familia, Terra, NewsCred, Taboola and Outbrain are facilitating Hispanic Entertainment experiences.
When Gabriela Natale turned to social media to promote SuperLatina, her cable TV show, she ended up creating a multimedia powerhouse in which social content is almost as important – and as lucrative – as the TV content. SuperLatina launched as a cable TV show in 2007, in an era when Facebook had just opened up to the general public and one-year-old Twitter was still the plaything of geeks.
But by 2010, Natale, who is also co-founder and president of AGANARmedia, a content development and grassroots marketing company with a focus on Hispanic audiences, had turned to Twitter to gain attention for her celebrity interviews. She soon realized that it was an excellent way to extend what she could offer beyond the TV segment format.
"I had limited distribution at the time, so I started sharing videos on YouTube, and now it took on a life of its own," Natale says. "This is content that people can enjoy whether they can view my show or not."
For example, in a celebrity interview, her crew may shoot extra footage that she provides on her YouTube channel, letting fans know about it – and comment on it – via Twitter and Facebook. At last year's Latin Grammies, for which she was L'Oreal Paris' green-carpet correspondent, her on-air segments featured reportage and interviews with celebs. Meanwhile, she was constantly tweeting about what was happening backstage, what was in the gift bags, how attendees were dealing with the unexpected rain.
"Every time I'm doing a story, I take the pictures for backstage with a professional camera and also take time to take a quick casual picture with a telephone so I can share it immediately," Natale explains. Social media has helped Natale build her brand. In June, Vme TV, the national Spanish-language television network affiliated with public-TV stations, began carrying “Lo Mejor de SuperLatina,” a show featuring in-depth interviews with Latino celebrities.
"I think one reason SuperLatina is now going to have a national presences is because we delivered results in social media," Natale says.Social media also has led to sponsorship opportunities on its own. Brands notice when she tweets about them or use their hashtags, she knows. "One tweet sometimes can open more doors than trying to get in contact with the marketing director of a brand."
Finally, social media provides its own ad and sponsorship opportunities for SuperLatina, which she's free to sell because it's produced by her own company. Natale won't break out what percentage of her revenue comes from each channel, but says, "TV and social media feed each other."
Lifestyle, entertainment and news content is clicky.
Viva la música
In April, Terra Networks achieved a milestone of 1 million streams for its Terra Live Music in Concert presentation featuring Juanes, thanks to a carefully planned and executed social media campaign that began well before the live/digital event that could be consumed on any device.
Terra's social media marketing of a concert typically has three phases, according to Soizic Sacrez, Terra's director of marketing. The teaser phase begins approximately one month before the event with an announcement on the Terra site, its Facebook and Twitter feed, as well as on the artist's social media accounts. In Juanes' case, announcements went out on Terra's Spanish and Latin American sites, too
Terra tied in with Universal Music Latin Entertainment to promote Juanes' latest album, Loco de Amor, along with the concert by facilitating his appearance in the Billboard Digital Superstar Q&A at the Billboard Latin Music Conference.
On the day of the event, "tune in" messaging reaches its peak, and the social media chatter continues during the concert. Sacrez says, "On the day of the concert, we have the artist engaging the audience. We look at what's trending during the time period." Because the streams remain available online, Terra continues to promote each concert microsite which includes not only the concert itself but other video, photos, artist interviews and articles.The key to success, she says, is coordination with the artist. "We make sure we have a plan and agree on the posts we'll do before, during and after."
NewsCred sits in a middle position between content creators and content marketers, providing access to curated content and the software that lets brands manage, publish and track it. It contracts with major publishers, as well as freelance content producers, in order to offer licensed content to brands and marketers.
NewsCred recently expanded into Latin America, forging licensing agreements with a variety of LATAM publishers, including AFP Espanol, Huffington Post Voces, EFE. It also has translation rights to English-language sources including Popular Science, the Daily Telegraph and Sauveur.
The South American expansion enabled the company to extend its existing relationship with Pepsi, in which it helped the beverage company to recreate Pepsi.com from a corporate-information site into a multimedia consumer portal called Pepsi Pulse. Pepsi Pulse content is now tailored to over 80 local markets, allowing Pepsi to create a global brand campaign on a hyper-local level. The content is heavy on entertainment – sports, movies, pop culture and celebrities.
A month after launch, the revamped site drew 87 percent more unique visitors than the previous month, along with a 2700 percent increase in social referrals.
NewsCred focuses on what Kayvan Salmanpour, NewsCred’s vice president of international, calls "content-driven performance." He says, "We want to focus on how the content is having an effect on lead generation, driving more leads to the sales team or having effect on tangible retention. On the B2C side, how does it lead to deeper engagement and drive traffic back to our client's site?"
SAB Miller wanted to create an English-language destination for men aged 25 to 45 and living in Latin America. It partnered with NewsCred to build a nightlife destination filled with entertainment content. Interestingly, NewsCred has found that English-language content has cachet with affluent LATAM consumers.
And, in general with SAB Miller, Salmanpour says, "We've noticed that, while there's a stereotype of what the Hispanic market is looking for, they are just as interested in strong, high-quality content of all kinds as the American market is."
Ojos para el entretenimiento
While brands need content to entertain consumers, entertainment content publishers need eyeballs, so they contract with "discovery platforms" like Outbrain, Taboola and others, to put links to selected content in front of consumers who are likely to be interested, based on the vendors' proprietary algorithms. (Earlier this month, Outbrain partnered with NewsCred to bring together content discovery for publishers and content licensing for brands.)
Outbrain, which partnered with Univision to reach Hispanics in the U.S. in 2012 and is now in 16 markets, including several in LATAM, uses more than 50 algorithms to determine what content to suggest to individual consumers, and these algorithms can be adjusted based on a client's needs. Erik Cima, general manager for LATAM at Outbrain, says that the company has found that, while consumers everywhere have individual interests, there isn't a big difference in their behavior from region to region in terms of what he calls "clicky" content.
"Lifestyle, entertainment and news content is clicky," Cima says. However, publishers in LATAM don't have a tradition of buying traffic to their sites, so he's found that encouraging them to take revenue generated from hosting Outbrain's suggestion widget on their sites and use it to promote their own content elsewhere on the web works well.
When it comes to Outbrain clients like People en Espanol that do buy traffic, it's because advertiser demand for ads far exceeds their ability to fulfill orders from organic inventory. They turn to Outbrain to draw in enough page views to satisfy their advertiser demand.
Cima says, "We see publishers in Hispanic media that have always-on buys with us because we are scaling traffic at very low prices."
The inventory problem is just as pertinent when it comes to content marketing to U.S. Hispanics, as well: As the English-dominant Hispanic population grows, marketers won't simply be able to rely on Spanish-language content to reach them, says Adam Singolda, CEO of Taboola. Currently, the content recommendation platform targets its recommendations via countries, DMAs or zip codes, so advertisers like Comida Kraft that want to reach Hispanics use Spanish-language sites in Taboola's network, including Wonderwall Latino, Variety Latino and Fox Deportes.
Taboola's roadmap includes enabling clients to target consumers based on what language their browser is set to, for example, so that they can find Hispanic consumers even when they're on English-language sites. Singolda says, "As the market matures, we'll see that people who want to grow their Latin American business even faster will need to make content available on English-language sites. It's more about the person behind the screen instead of what that person is doing right now."
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