Research: Consumers in Brazil and Argentina Most Likely to Make Purchases Online

comScore, Inc., the company specialized in measuring the digital world, today released results from a study of the e-commerce landscape in Latin America. The study, which surveyed nearly 800 respondents, looked at e-commerce activity across Brazil, Mexico, Argentina, Chile, Colombia and Peru as well as online banking behaviors, mobile activity and Twitter usage. The study found that although the majority of visitors to e-commerce sites in Latin America make purchases online, retailers still face obstacles in converting many consumers to online shoppers due to concerns over transaction security, availability of payment options and the selection of goods available online. The results of the study were also presented to the Latin America E-Commerce Association event held in Bogotá on December 1.

“Relative to other global regions, the e-commerce industry in Latin America is still in its infancy, but consumers are showing encouraging signs of adopting the channel,” said Alejandro Fosk, senior vice president of Latin America for comScore. “With 3 out of 5 Internet users in Latin America visiting retail sites each month, it is clear that consumers are interested in online shopping. In order to convert these browsers to buyers, retailers need to address consumers’ concerns about purchasing online in order to help the e-commerce industry develop to its full potential in this region.”

E-Commerce Site Visitors in Brazil Most Likely to Make Purchase

Among those who visited e-commerce sites in Latin America, 79 percent of males reported making an online purchase, while 88 percent of females reported doing so. Across the markets included in the survey, Brazil showed the highest percentage conversion of online e-commerce site visitors to purchasers with 94 percent of visitors in Brazil making an online purchase. Argentina followed at 89 percent, with 84 percent of e-commerce site visitors in Colombia doing so.

Question: Do you make purchase online, in addition to your offline purchases? (Of those that visit e-commerce websites)
October and November 2010
Source: comScore, Inc.

Percent E-commerce Site Visitors that Made Purchases Online

Latin America by Gender

 

Males – Latin America

79%

Females – Latin America

88%

Country

 

Brazil

94%

Argentina

89%

Colombia

84%

Mexico

82%

Chile

71%

Peru

63%

Security Reasons the Main Concern for Prospective Online Shoppers

Of those that did not purchase online, security ranked as the main concern among prospective shoppers. Specifically, 68 percent of females listed security concerns as a reason why they do not make purchases online, with 48 percent of males reporting this as a reason. Preferring to shop in person rather than online was also a main deterrent to online shopping, with 38 percent of males and 32 percent of females reporting this as a reason. Consumers also reported that type of payment options offered hindered their adoption of online purchasing (35 percent of males, 32 percent of females) as well as shipping costs (30 percent of males, 42 percent of females).

Question: Why do you not make purchases online? (Of those respondents that did not make purchases online)
October and November 2010
Source: comScore, Inc.

 

Percent of Latin American Consumers

Reason for Not Purchasing Online

Males

Females

Security reasons

48%

68%

Prefer shopping in person rather than online

38%

32%

The type of payment options offered

35%

32%

Shipping costs

30%

42%

Not as good of a selection online as offline

13%

5%

3 out of 4 Online Shoppers in Argentina Prefer to Make Purchases at Local Websites

An analysis of consumer preferences regarding purchasing at international versus local e-commerce websites revealed that consumers in Argentina have the strongest preference to shop at local websites with 3 out of 4 consumers preferring this option. More than half of consumers in Brazil and Colombia also preferred shopping at local websites, while slightly more than half of consumers in Mexico, Chile and Peru preferred international websites for online shopping.

Question: If given one option, would you prefer to shop on International or Local Websites? (Of those respondents that make purchases online)
October and November 2010
Source: comScore, Inc.

 

% of Consumers

Local Websites

International Websites

Brazil

58%

42%

Mexico

49%

52%

Argentina

76%

24%

Chile

49%

51%

Colombia

55%

45%

Peru

48%

52%

Mr. Fosk added, “Across most markets, consumers show little preference for shopping at international versus local e-commerce Websites, revealing that this differentiation is of minor consideration in consumers’ online buying decisions. Both local and international retailers have the opportunity to penetrate the Latin America region.”


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