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E-Commerce is skyrocketing in Latin America as the current pandemic  has accelerated digital transformation. This makes the benefits to be reaped from e-commerce investments and e-commerce marketing extremely tantalizing to corporations active in Latin America. To understand why and how the pandemic has catapulted e-commerce in the region, Portada talked to four Latin American brand marketers from Best Buy, Nestlé, Colgate Palmolive, and New York Life who will be participating at our November 19 Portada Live Latin America virtual event.

The current pandemic has accelerated the adoption of e-commerce in Latin America, although in many sectors and countries, the development is still in the early innings. Penetration of e-commerce in Latin America lies at  5% of retail sales, about a quarter of China’s and a third of the U.S.’s. This makes the benefits to be reaped from e-commerce investments and successful e-commerce marketing very attractive to corporations active in Latin America. Actionable insights and intelligence on E-Commerce in Latin America and E-Commerce Marketing and Advertising will play a key role at our upcoming Portada Live Latin America November 19 virtual event. We talked to four Latin American brand marketers of the consumer electronics, CPG and financial sectors who will be participating in this virtual event, to learn how the pandemic has catapulted e-commerce in the region and what’s next.

Latin America E-Commerce: Jose Camargo, Best Buy Mexico
José Camargo Samperio, Ecommerce SubDirector, Best Buy Mexico

To José Camargo Samperio, Ecommerce SubDirector, at Best Buy Mexico, the Covid-19 pandemic has substantially changed consumer behavior. Traffic on Best Buy Mexico’s website increased by 50% as consumption of consoles, musical instruments and even domestic articles multiplied by four. Consumers opted for more entertainment alternatives due to the increase of time they spend at home.

E-Commerce purchases of consoles, musical instruments and even domestic articles multiplied by four.

Latin America E-Commerce Growth Propelled by Increase of Visits in Retail Sites

ComScore reports that during the time period January – May 2020 time spent by consumers on retail sites increased by 38.7% in Argentina and 18.8% in Mexico compared to the same period in 2019. Home Furnishings, Apparel y Flowers/Gifts/Greetings were the retail categories that most grew in Argentina and Brazil. While for Mexico the categories with most growth were in Health Care, Department Stores and Food/Supermarket/Grocery.

According to Best Buy’s Camargo, as many businesses and companies have had to limit the amount of employees they have working in their office, home office and telecommuting became the norm. Thus the availability of smartphones and computers became something indispensable to have to accomplish work objectives. We have seen that servicing clients in everything related to the home office, has brought in sales as a result.” Camargo adds that “customer needs have changed almost totally: health and well-being are the main factors to take into account when it comes to offer a service.”

Latin America E-Commerce: German Villegas, Digital & E-Commerce Manager, Colgate Palmolive Mexico
German Villegas, Digital & E-Commerce Manager, Colgate Palmolive Mexico

German Villegas, Digital & E-Commerce Manager at Colgate Palmolive in Mexico notes that the main lesson of the pandemic has been to not to leave the implementation of platforms and of strategies around high growth (social) media properties until later. Additionally, he adds that the current environment has confirmed that in e-commerce there is no space for rigidity; flexibility and nimbleness are always required.

Villegas commends the rapid reaction of Mexican brick and mortar retailers by adopting and increasing Latin America e-commerce initiatives. “They also have quickly adopted  delivery and pick-up. This has also substantially improved the effectiveness of omnichannel marketing as well as the ability of brand marketers to execute segmented campaigns.”

The Link between Social Media and E-Commerce

According to Best Buy Mexico’s Camargo, the pandemic has also increased the importance of social media platforms. “Websites and user profiles have been connected at a high speed, which has allowed users and brands to develop strong tools to exchange content, and even more importantly, convert to bilateral relationships through which consumers can in a very direct way issue opinions and reviews about their consumer experiences and distribute them to millions of consumers.” “Therefore its crucial for brands to get a clear understanding of where they are in the open internet and on social media.”

Websites and user profiles have been connected at a high speed, which has allowed users and brands to develop strong tools to exchange content, and even more importantly, convert to bilateral relationships.
Gerald Fuchs Torrescano, Content & Digital Marketing Director, Seguros Monterrey/New York Life
Gerald Fuchs Torrescano, Content & Digital Marketing Director, Seguros Monterrey/New York Life

To Gerald Fuchs Torrescano, Content & Digital Marketing Director, Seguros Monterrey/New York Life, what his company does in social is targeted to the primary point in the digital journey of his company’s prospects. “We have granulated and segmented our content in such a way that the lead ends up filling up an online form. The number of completions has increased by 43% since the pandemic started. This is due to a substantial increase in content marketing which is optimized via social listening tools. In other words we ask what do you need, rather than talk about what we offer.” Fuchs Torrescano also stresses that the pandemic has put forward the “need for top notch sites with relevant content and that are adaptable to all target market segments. It’s crucial to obtain high conversion rates.”

 

Carlos Leal, Marketing Director, Ambient Dairy, Nestlé,
Carlos Leal, Marketing Director, Ambient Dairy, Nestlé,

To Carlos Leal, Marketing Director, Ambient Dairy at Nestlé, based in Bogota (Colombia) the best strategy to convert social media users into Latin America e-commerce buyers is to generate “content that is part of the trend.” He adds that “Its not so much about having a link to the purchase site, but about making your offering a routine that is part of the daily live of the consumer. Good content marketing and word of mouth have played a very important role in generating trends. With that base, Influencers then can bring about a behavioral change in the end audiences.”

 

LatAm E-Commerce: Third Party Marketplaces Grow

Latin American third party marketplaces (e.g. Mercado Libre, Amazon), have played an important role in the survival of small and midsized online vendors, says Best Buy’s Camargo says that his company also helped these vendors to provide an excellent customer experience which was reflected in positive consumer reviews.

Nestlé’s Leal stresses the role of deep-linking: “Deep-linking is more important than ever for strategies that send consumers right to the purchase basket, particularly in the case of marketplaces. “They can be a credible reference that generates traffic and it is likely that this traffic ends up with a purchase, generating not only a lead but a sales conversion”, Leal concludes.

Deep-linking is more important than ever for strategies that send consumers right to the purchase basket, particularly in the case of marketplaces.

 

 

 

People change positions, get promoted or move to other companies. Portada is here to tell you about it.

Amelie Ferro – Esto es vida ::: Bob Lord – AOL ::: Tom Arrix – Facebook ::: Simon Thomas – VW ::: Roberto Patxot – Trama ::: Kathleen J. Hall – FARO Technologies :::  Jim Dwane – American International Group:::

Amelie Ferro is the new publisher of the Magazine That’s Life/ Esto es Vida (Latam/Spain). She also is the publisher of Alma Magazine (US Hispanic). She was previously CEO at Publicitas Latin America.  That’s Life! is a magazine is aimed toward a young female demographic and specialises in gritty real life stories contributed by its readers. The magazine is published by H Bauer Publishing,

Bob Lord is leaving Publicis Groupe’s Razorfish to run AOL Networks. On Aug. 1, Lord, the outgoing CEO of Razorfish, starts as CEO of AOL Networks, the company’s programmatic ad buying arm. Lord will also manage the Publicis-Groupe-AOL partnership, a strategic partnership to deliver Live Internet Advertising on a global scale.

Volkswagen Group has promoted its UK managing director Simon Thomas to the role of global head of marketing for its core VW brand, effective September 1.Thomas replaces Jürgen Stackmann. The executive will be based in Germany and will report to Christian Klinger, board member for sales and marketing across the Volkswagen Group and Volkswagen Passenger Cars brand.

Facebook’s sales team suffered another blow Tuesday as the company’s head of U.S. sales, Tom Arrix, announced that he is leaving the company. Arrix, who has been with Facebook since 2006, has not yet announced where he’s going. According to AllThingsD, Facebook’s vice president of global marketing solutions Carolyn Everson will take over for Arrix until a replacement is found.

Roberto Patxot is the new Asociate Creative Director of Trama Argentina. Patxot will work with clients like Makro, ICBC, Amanda and Philips. The executive has previously worked for OgilvyOne for 15 years.

LinkedIn is continuing to hire more staff in Brazil as it expands its physical presence and client base in its third largest market. The company has recently moved from a temporary base in São Paulo, in operation since November 2011, to its own brand new home in the west of the city, which will also serve as a hub to support its activities in Latin America. LinkedIn, which currently has 13 million users in Brazil, currently employs 50 full-time staff.

FARO Technologies announced today that Kathleen J. Hall has been named Senior Vice President and Managing Director for FARO Americas. She will be responsible for all of FARO’s sales, marketing, manufacturing, supply chain and R&D functions across North, Central and South America.  The Company develops and markets computer-aided measurement and imaging devices and software.The Company’s global headquarters is located in Lake Mary, Florida, US, its European head office in Stuttgart, Germany and its Asia/Pacific head office in Singapore. FARO has branches in Brazil and Mexico in the Americas.

American International Group, has appointed Jim Dwane as the new President and Chief Executive Officer for its property casualty business in Latin America and the Caribbean, effective immediately. Mr. Dwane will hold overall responsibility for the insurance operations in the 15 countries in which AIG Property Casualty operates in Latin America and the Caribbean. He will be based in AIG’s regional offices in Miami and will report directly to Robert Schimek, President and Chief Executive Officer of AIG Property Casualty’s Americas Region.