What: In order to drive content strategy, brands need quality, granular data. As #PortadaLA panelists discussed, digital media allows gathering precise data that serves as a good starting point to make media, budget, and attribution decisions.
Why it matters: Content is one of the best ways to connect with consumers, but there is a need to develop better tracking methodologies and newer data tools that can be leveraged to reach the Hispanic audience more effectively.
By Ryan Orvis, guest Portada contributor.
The relationship between data and content formed the basis of ‘How Data and Content Continue to Fuel the Evolving World of Advertising’, a Portada Los Angeles panel discussion led by Guillermo Arduino, CNN Anchor and Correspondent for Encuentro (CNN en Español). Joining in the conversation were Caro D’Antuono, Vice President of Marketing for Northgate Markets; Frances Rubio, Multicultural Marketing Analytics Manager for GroupM; Roxane Garzon, Media Director for Casanova; and Robin Garfield, Senior Vice President of Research and Scheduling for CNN.
A key takeaway from the panel was the need for quality, granular data to drive content strategy. This is particularly crucial for the Hispanic market, where there is a strong need for a common currency of audience measurement.
The panelists discussed utilizing data to construct a user profile as a starting point. “Who are we connecting with, and where is there an opportunity?” asked Caro D’Antuono. “Most of the time [content] resonates with a specific audience whether it’s male or female, a specific age group, or a language preference.”
Roxane Garzon explained how digital media allows us to hone in on a specific consumer to gather precise behavioral data. This data can then be leveraged to make decisions on media, budget, and attribution.
For Frances, the process begins by looking at all data sources —including social, syndicated, and internal— to understand who the audience is. “There is no single source of truth,” she explained, describing the importance of a data-agnostic approach.
Robin discussed using real-time data to discern what people are thinking as opposed to what actions they are taking. “First we want to think about the people. Data is a representation of the audience and what people are doing. It’s one part of the research ecosystem. What’s really important is that we connect the data to audience insights.”
“Data is only as good as where you’re getting it from— especially in multicultural [marketing],” explained Roxane, outlining the challenges of attributing data to specific points in the sales funnel. This is especially difficult for smaller businesses, for whom multicultural audience data is expensive and relatively scarce.
Caro described content as one of the best ways for advertisers to connect with multiple users at different stages of the funnel, something that has become increasingly necessary with developments in media and technology. “The world is changing so much faster outside of our organization. Everything from the media landscape, to the consumer, to everything they have access to is changing so rapidly.”
Frances stressed the importance of developing better methodologies for tracking the Hispanic audience, especially as younger audiences grow increasingly diverse. This includes using multiple data sources to develop a fuller view of the audience and working with partners to develop new tools for data collection.
“It’s a fascinating time for us to be able to push the way forward,” she said. “[We] need to focus on speaking to growth opportunity segments, and those who don’t will be left behind.”