Management changes at GroupM, Energy BBDO, Nielsen and more. People change positions, get promoted or move to other companies. Portada is here to tell you about it. Check out last week’s Changing Places here.
John Legere, CEO of T-Mobile, will step down the role on April 30th. Current President and Chief Operating Officer Mike Sievert will take over in May. Legere will remain a member of T-Mobile’s board.
Christian Juhl, who became CEO of GroupM in July, has introduced a new global leadership team.Mark Patterson will take on the role of Chief Operating Officer. Essence chairman and co-founder Andrew Shebbeare has been named CEO of 2Sixty and interim Chief Technology Officer, GroupM. Colin Barlow has filled the role of Global President, GroupM services. Brian Gleason will be Chief Commercial Officer.
WeWork has named Publicis Groupe chairman Maurice Levy interim Chief Marketing and Communications Officer as the brand looks for a way to achieve profitability. WeWork confirmed Thursday layoffs of 2,400 employees.
Tiffany & Co has hired Daniella Vitale as Executive Vice President-Chief Brand Officer, effective December 1. Former CEO of Barney’s, Vitale will be in charge of ‘overseeing and guiding global strategic initiatives’ for both global merchandising and marketing at Tiffany. Vitale exited Barney’s on 1 November following its purchase by Authentic Brands Group.
Energy BBDO has promoted Jeff Adkins from EVP-Managing Director to President and CEO effective January 1. Adkins succeeds Tonise Paul, who’ll be taking on the new role of Chairwoman and will focus on client relationships. Adkins joined Energy BBDO in 2002.
Nielsen Global Connect announced that Jacqueline Woods will join the company as Chief Marketing Officer beginning Dec. 1, 2019. In this role, Woods will lead all aspects of global marketing, supporting the company’s transformation into an independent, publicly-traded company. As CMO, she will join the company’s executive leadership team and will report to Nielsen Global Connect’s Chief Commercial Officer, Pat Dodd.
People change positions, get promoted or move to other companies. Portada is here to tell you about it. Check out last week’s Changing Places here.
Marie Gulin-Merle, who recently quit the CMO post at Calvin Klein, has been appointed Vice President of Global Ads Marketing at Google. In this role, she will manage Google’s global media spend and set the vision for Google’s marketing business worldwide.
Pernod Ricard has named Ann Mukherjee as Chairwoman and Chief Executive Officer of the company’s North American operations. Mukherjee replaces Paul Duffy, who has decided to move back to Ireland.
Rajaa Grar is now Vice President of Marketing at Snap Kitchen, where she leads brand, digital customer acquisition, and retention strategies across the full marketing funnel. Previously, she filled the role of Senior Director of Marketing at Paula’s Choice Skincare.
Mcgarrybowen is combining U.S. and global offices to introduce a more integrated global offering. Gordon Bowen, founder and Global Chairman of mcgarrybowen and Global Chief Creative Officer of Dentsu, will oversee the global brand vision. Jon Dupuis will take the role of Global President.
Entravision Communications Corporation has announced the promotion of Jose Mateo III and the appointment of Erika M. Marrero to Vice Presidents of Entravision’s Audio Network Sales, effective immediately. Ms. Marrero and Mr. Mateo will be based in New York and will report directly to Liliana Aristizabal, Entravision’s Senior Vice President National Sales for the Eastern region.
E-Commerce trends in Mexico and Peru. Here’s your summary of the most relevant consumer insight research in Latin American markets. If you’re trying to keep up with the latest happenings, this is your one-stop shop. Check out the previous Latam Consumer Insights Roundup here.
in-Store Media has revealed that Mexicans prefer to buy wine at warehouse stores, according to 37% of survey participants. The most important factor to select the product is the brand, followed by the grape variety and price of the bottle. Over half (55%) of surveyed consumers already know which wine they’re getting before visiting the store. even so, 34% said they have changed their mind about the brand, and 86% said they’re willing to choose a new product if they find appealing information at the store.
Since November 2018, Amazon has launched five Alexa devices in Mexico, among which the Echo Dot is the most popular. Amazon has revealed the list of topics Mexicans ask the most about: animals; movies, TV shows and celebrities; trivia; songs; superheroes; Mexican History; sports; jokes; and alarms. Among the most frequently heard phrases Mexicans tell to their devices are: “Good morning, Alexa”, “Alexa, I love you”, “What’s up, Alexa?”, and “Alexa, I’m home”.
According to Linio, millennials are driving e-commerce more than any other generation in Peru. Peruvian millennials spend four minutes, 27 seconds in average looking for and purchasing products. Most of them research prices on mobile devices and make the transaction on a PC or laptop. Generation Z spends more time researching products, but are not yet spending as much as millennials.
A survey by Tiendeo.mx found that nine out of ten Mexicans said they planned to make purchases during the Buen Fin, on 15-18 November, and spend an average MX $4,518. More than two-thirds of respondents (70%) said they’d make their transactions in physical stores, as opposed to the 30% that claimed they’d use their phone, PC or tablet.
Out-of-home advertising continues to grow hand-in-hand with technologies that provide the consumer with an interactive experience. OOH is expected to grow at a booming rate in the next years, with the global share of ad expenditures reaching 24% by 2021. We talked about OOH to experts Jill Brooks (Business Development Director, U.S. at Latcom), Vanessa Hartley (Associate Media Director, Outdoor Media Alliance, Hearts & Science), Michael Lieberman (Co-Ceo, Kinetic, North America) and Leonor Palao (Creative Brand & Advertising Leader).
Out of home advertising is one of those things that we can’t imagine ever not being in the world. Billboards and street furniture have accompanied consumers on the go for at least a couple of centuries. Today, street furniture (like bus shelters and telephone boxes), transit advertising (placed on buses and taxis, or anything that addresses travelers and commuters, and other media comprise 34% of total outdoor revenue in the U.S.Marketing “on the go” has grown more than anyone could have expected thanks to new technology and integrations with online marketing. In 2017, out-of-home advertising attracted 6% of global ad spending, and predictions indicate it will grow a yearly 4% to reach US $33 billion by 2021.
The King of Traditional Media
Moreover, digital billboards and furniture, as well as other alternative formats, have accounted for the explosion of OOH while other traditional media have continued to fall. According to Magna, DOOH already accounts for 22% of revenue in some markets like the UK and the global share is predicted to grow to 24% by 2021. Therefore, it makes sense to say that OOH is “booming”, and advertisers should seriously explore the opportunities it offers and include it in their multi-channel strategy, particularly now that emerging technologies allow consumers to interact with outside advertisements in ways that we haven’t seen before.
According to the OAAA, consumers spend 70% of their time out of home. Thus, outdoor advertising is a most convenient format, as it reaches consumers wherever they are at any moment of the day. We spoke about this to Leonor Palao, a former marketer at OppenheimerFunds. She says that the reason why OOH is growing so much is perhaps that people pay attention to well-crafted messages they see outside, as opposed to the ads they see online. “Brands are overwhelming their audience with online ads,” noted Palao. “People are becoming blind to ads on their phones and on the web. There is a lot of news about cookies and privacy, and as marketers, we have to think of smarter ways to deliver our messages so they make a greater impact.”
How Has Out of Home Advertising Evolved in the Latest Years?
Technology has allowed outdoor marketing to become digital. Digital out of home advertising, or DOOH, maximizes creativity and location possibilities. It’s not limited to roadside ads or furniture; it can be on a screen in a gym, elevator, airport, taxi, you name it. In addition, the power of online data allows marketers to tailor DOOH campaigns according to consumers’ location, time of day, weather, or other factors.
Brands are overwhelming their audience with online ads, […] as marketers, we have to think of smarter ways to deliver our messages.
“Certainly, over the last 10 years, the proliferation of OOH formats and the overall volume and capability set of digital screens has evolved,” shared Michael Lieberman, Co-CEO, Kinetic, North America. “I am most excited about how we have evolved our understanding of OOH’s value in the media mix. Namely, our ability to measure and derive the true impact of OOH on business objectives and ROI is what will set OOH on its next phase of growth.”
In short, OOH isn’t static anymore. As Jill Brooks explained, “today OOH advertising has evolved with new dynamic digital assets. Thus, messages are more interactive and engaging for their target audience. Additionally, today’s OOH also offers new ways to measure the ROI of each campaign.” Consequently, technology is allowing brands to create more effective efforts overall. “Technology gives us better abilities to serve up unique creative based on what we know about the people who are exposed to OOH,” pointed out Leonor Palao.
How Does OOH Connect to Online Marketing?
Marketers have started to realize the possibilities of integrating digital marketing with out of home advertising. More specifically, synergies with mobile marketing favor greater engagement with brands. “Studies have shown that when someone sees a billboard they are more likely to recognize the brand and click on a mobile ad,” said Jill Brooks. “We let the target get familiar with the brand. We awaken their curiosity so that when they see it on their phone or smart device, they will want to know more.”
As brands leave other more traditional advertising media and shift their investments to an unavoidable and measurable vehicle, OOH will inevitably play a more important role.
OOH and Mobile Working as One
“Social media and OOH also have a symbiotic relationship,” added Vanessa Hartley. “When social components are integrated with OOH campaigns, reach is amplified. Congruently, OOH is the most socially shared media format.” To that effect, Michael Lieberman pointed out that incorporating OOH into a campaign boosts pretty much any other channel. “Incorporating OOH into a campaign boosts the ROI of other channels,” he declared. “With mobile already established as the first screen for most consumer behaviors (and 5G on the way), OOH will continue to prove its value in driving mobile-based business outcomes such as downloads and m-commerce, while boosting results for related mobile activities such as search, social engagement and display/video CTR.”
When discussing her example of the ads in elevator screens, Leonor Palao also mentioned the opportunity to make synergy with the building’s wifi. “We could retarget wifi users who’d seen the ad by their IP address,” she explained. “Once familiar with their location, we hit them with a higher frequency. We hoped that the consumer would get familiar with the brand and recognize the message.”
Is OOH for Everybody? Which Categories Can Benefit the Most?
When we asked our experts about this, we received opposed opinions. Jill Brooks believes that OOH is a good idea for all categories. “As brands leave other traditional media and shift their investments to an unavoidable and measurable vehicle, OOH will inevitably play a more important role,” she told Portada.
Michael Lieberman, on the other hand, thinks that there’s one category that gets the value out of out of home advertising more than the rest. “Through OOH, entertainment really instigates behavior change,” he said. “Entertainment brands use OOH as a way to generate engagement on social media by implementing influencer strategies. Stars post photos of their OOH campaigns on their own social channels. Thus they are amplifying the reach and effectiveness of the OOH campaign.”
Finally, Leonor Palao considers that it’s not about categories, but rather about the message you are trying to deliver. “OOH exposure is a very quick lead. It needs to be a simple message,” she commented. “OOH is an excellent channel for brands that are investing in a brand campaign. Or for brands that have a continuous message that they’re trying to build among a specific audience. Depending on the message that you want to deliver, OOH should be part of your media mix but at a high level.”
What’s in Store for Out of Home Advertising?
According to the OAAA, Q4 2018 was the strongest quarter in 10 years for OOH. Strongest Quarter in 10 Years for OOH. Digitization is leading the growth for total OOH, and digital OOH represented 29% of the total in 2018. Of the top 100 OOH advertisers in 2018, one-quarter were from the technology sector. Apple assumed the top position for the first time.
As the OAAA explains, the success of OOH is largely due to innovation in technology and tools (digital units, audience measurement), plus more efficient sales and marketing efforts. OOH has also been largely immune from the decline in reach and/or consumption that affects television, print, radio and even digital display media to various degrees, especially among younger audiences. Magna forecasts steady growth through 2023.
Influencer marketing has become increasingly more important in the last years. It’s risky, but most marketers continue to invest in this trend. We discussed campaigns and best practices with Paula’s Choice’s Rajaa Grar, Kia’s Eugene Santos, and CH Carolina Herrera’s Fabiola Velarde.
Even though the term “influencer marketing” has increased in relevance during the last years, the concept is not new by any means. Influence has been around since pretty much forever. We hardly ever make a choice without taking someone else’s opinion into account, and it’s no wonder advertising has been taking advantage of that since the very need to advertise came to being.
Reportedly, influencer marketing was born around the late 1800s, when consumer goods brands hired celebrities to promote their products. For certain categories, like beauty and luxury, working with brand ambassadors is almost a given. However, it’s been several years since virtually every brand is getting on the influencers’ ship.
The New Influencer Marketing
Because social media allows everyone to be content creators, influencers are everywhere. Brands can now choose between many types of influencers to help promote a product or service, from an active blogger with a few hundred loyal followers to a celebrity that charges thousands of dollars per post.
According to MediaKix, global influencer marketing might become a $5-10 billion industry within the next five years. Influencers are the perfect intermediary between a brand and its consumers. In fact, in spite of authenticity issues, big companies are trying to improve the transparency of this discipline because of its efficacy. In June, Unilever made a $12 million investment in Creator IQ, a software that helps marketers manage influencers.
We recently shared a full influencer marketing guide in which Band of Insiders, Best Buy, Bimbo, and Drinkfinity discuss five important questions on the topic. For this article, we talked to Paula’s Choice Global Brand / Marketing Leader and General Manager Rajaa Grar, Kia Motors America’s Senior Manager of Marketing & Advertising Eugene Santos, and CH Carolina Herrera’s U.S. Managing Director Fabiola Velarde in order to find out about their experience with influencers, how they measure results, and how they think the discipline will evolve. Keep reading to know what has worked for them and what can work for you.
The Influence of True Love
In 2018, 78% of marketers used influencer marketing to promote their brand. However, this type of marketing doesn’t work for everybody. The main reason, according to experts, is that brands are not doing enough research when they first choose influencers. The key ingredient, in spite of what many might believe, is not the number of followers, but rather, the affinity between a brand’s values and the influencer’s.
“Many of the content creators that we collaborate with are skincare enthusiasts and share our skincare passion,” said Rajaa Grar when we first discussed the topic with her. “They also have followers who are Paula’s choice fans as well. They also truly respect our brand and skincare philosophy, rooted in truth and advocacy and are themselves fans of the brand.”
It’s not that the number of followers doesn’t matter, but it doesn’t always reflect true engagement. Paula’s Choice only aligns with ambassadors that are true fans of the product, and it seeks to forge long-term relationships with them.
“We go through a careful vetting process ahead of any collaboration and of course getting to know our influencers on a deeper level is essential as they are an extended part of our brand family,” shared Grar. “When doing so, the results are not only most authentic, but our brand efforts are reaping the benefits for a longer period of time after the content goes live.”
Storytelling that Empowers Your Consumers
An essential part of your research about influencers starts at the consumers you’re trying to reach. Not only do they need to share the brand’s values, but they also have to be the right communicators of your message. For Eugene Santos, one of the first issues on the way of an influencer marketing campaign was budget. For marketers that target multicultural audiences, one of the first wars they have to win is often fought against management.“You’d think that in 2020 we wouldn’t need to fight to convince organizations about the Hispanic business opportunity,” commented Santos. “But we keep fighting the same fight. Therefore, make sure you can show metrics that the general market understands.”
But Santos’ team, together with their partner Verizon Media, came up with an insightful, culturally nuanced campaign, titled “Give it Everything“, to reach potential Hispanic buyers of the new Kia Soul. “Telling a story allows us to continue to connect with our audience and keeps the brand on top of mind. This might look like a simple project, but it’s making our company reconsider how they think about multicultural,” shared Santos. And so he came up with the idea of having two unique influencers that could tell the Latino story, who could really connect with the demographic because it was also their story.
“How do we tell the underdog story, which is really the Kia story, and how do we tell the Latino story to them?” asked Santos rhetorically. “I want to talk about the professional who is trying to do something different and relate it to my key customer.”
Fashion and Influencers, a Perennial Symbiosis
CH Carolina Herrera has worked with social media influencers for more than 10 years, but it has always had endorsers. What used to be a spread in a magazine has now turned into a 24/7 curation of several social platforms. For CH, Instagram is the most relevant platform. They use celebrities like top models and other fashion icons that reflect the brand’s values.
“We’ve been working every day with celebrities and social influencers for over ten years. Now even more, especially because social media are active all the time,” pointed out Fabiola Velarde. “We have started to identify influencers that can relate to the global market, and we also have activations with local celebrities.”
Because it’s such an aspirational and luxurious brand, Carolina Herrera doesn’t take the influencer selection process lightly. “What we do is I communicate with my team, we look at the influencer and we assess the overall relationship between their lifestyle and what we represent, taking into account in which markets they have more impact” explained Fabiola. “We don’t only look at the number of followers. If we did that, we would risk causing misunderstandings and sending out the wrong message.”
How to Know It’s Working
Marketers agree that one of the main cons of influencer marketing is the impossibility to truly measure its ROI. We can get an idea of a campaign’s success from how much engagement a post receives, but there’s still no way to translate that into sales. “In the end, a good response to a post about our product is between 1% and 1.5% of an influencer’s followers,” shared Velarde.
What Does the Future Hold in Store?
Some dare to say influencer marketing is just another fad. However, research shows it will continue to grow steadily and at an accelerated pace. For the ones that work with this discipline every day, like Fabiola Velarde, it’s not likely that influencers will cease to exist. “We don’t believe influencers will die. It’s not something that started 5 years ago,” commented Velarde. “It’s a group that has always existed, but now the unfamous are getting lots of influencers into the market. Some of them won’t be able to sustain the business, but the ones that are really part of the community will remain strong.”
Not only aren’t influencers going anywhere, but brands like CH Carolina Herrera are also looking for new ways to leverage their influence in more tangible ways. One thing Fabiola Velarde’s team is exploring is the possibility of having influencers as personal shoppers. “Having an influencer at the store would help us provide a whole shopping experience,” she told. “This person could come to store events, bring his or her followers and take the business to a new level.” Even though this idea is still merely a draft, it promises to build a bridge to the side of influencer marketing that has been hitherto impossible to measure.
One Size Does Not Fit All
When asked about what type of influencer works best, Fabiola Velarde mentioned that it all depends on the brand’s message and objectives. For CH Carolina Herrera, there are global efforts and local efforts. “If we use a celebrity or international influencer, it helps with the global projection. But if we want to penetrate into a local market, we definitely work with smaller influencers,” she explained. “Like Leonora Jimenez, who is based in Costa Rica and has a good impact in Latin America. No one knows her in the U.S. or Europe. Or Olivia Palermo, who is very well known in the fashion community in the U.S. and with whom we have extensively worked before.”
To sum up, influencer marketing isn’t going anywhere; it’s merely evolving to adapt to brands’ and consumers’ needs. To work well, objectives, channels and the influencers themselves should fit with the brand’s values, not only to minimize crisis risk but to ensure good results overall. It’s very important to analyze the data, be aware of the results you’re aiming at. We shouldn’t underestimate Influencer marketing, it isn’t easy, but it can really bring you success. It should be a part of your whole marketing strategy, not as an isolated campaign but as a long-term program. If we do it well, it’s a great bet. Otherwise, it can really hurt you. That’s why you should partner with experts.
A summary of the most relevant consumer insight research in the U.S. and U.S. Hispanic markets. If you’re trying to keep up with the latest happenings, this is your one-stop shop.
Conviva’s recent report on the state of streaming shows overall streaming has increased rapidly, with viewing hours up 53% year over year. Roku remained the most popular way to stream in Q3, up 73% year over year to capture 25% of all viewing hours. NFL streaming tallied a 77% increase in plays led by mobile devices, up 109%. For top streaming providers’ social accounts Facebook led in followers, Instagram led in engagements, and YouTube led in social video views.
U.S. President Donald Trump’s approval ratings are underwater among Hispanics in Florida according to a statewide survey of 600 voters conducted by the Business and Economics Polling Initiative (FAU BEPI ) in Florida Atlantic University’s College of Business. The poll shows Hispanics overall have an unfavorable opinion of Trump, with 48% disapproving of his job performance, while 31% approve, and 22% are undecided. Trump’s approval is underwater with Puerto Ricans at 64% disapproval and 19% approval. However, those from Mexico are split, with 43% disapproval and 38% approval. Cubans provided a bright spot for Trump, with 47% approval and 28% disapproval.
According to the new study Pet Population and Ownership Trends in the U.S: Dogs, Cats, and Other Pets, 3rd Edition by Packaged Facts, more than half (54%) of American households have a pet, and households with pets will total 67 million in 2019. The two most popular pets, dogs and cats, live in 39% and 24% of U.S. households, respectively. One in eight households has other pets—including fish, birds, reptiles, or small animals such as rabbits, hamsters or gerbils. A key trend shaping today’s pet owner population is its increasing diversity. Compared to a decade ago, pet owners are now more likely to be a member of a multicultural population segment (28% in 2018 vs. 22% in 2008).
A new study by Twilio has found consumers prefer email and text when talking to brands, despite a wide availability of channels. The survey, which includes responses from 2,500 global consumers, also concluded that consumers are more likely to reward businesses that adhere to their preferred channels. The study found include that channel, frequency and timing will influence consumer behavior and sentiment, as 94% of consumers reported they are annoyed by the current communications they receive from businesses, citing high communication frequency (61%), irrelevant content (56%), not remembering opting in (41%) and being contacted on the wrong communication channel (33%) as the reasons.
A new U.S. nationwide survey by Genesys of 800 consumers over the age of 18 has concluded that 68% have positive interactions with customer service bots. While 21% say they can “almost always” resolve their issue through a bot without escalation to a customer service representative, 47% say they can do this “more than half of the time.”Moreover, 73% of respondents are open to dealing with a chatbot, even though half (51%) say this is only when the issue is simple or transactional, such as checking account balances, resetting passwords or confirming order status.
According to research firm Toluna, 58% of U.S. consumers of all age groups identify themselves as being ‘extremely’ or ‘very’ environmentally conscious, with almost half (45%) of those aged 18 to 34 stating that it is extremely important to buy goods that are produced in an environmentally friendly way. More than a third (37%) of the 1,000 U.S. consumers who took part in the survey say they seek out and are willing to pay up to 5% more for environmentally friendly products.
Comscore CEO position filled, Papa John’s loses its CMO and more marketing moves this week. Portada is here to tell you about it. Check out last week’s Changing Places here.
NBCUniversal Owned Television Stations, a division of NBCUniversal, has announced that Jorge Carballo, the current President/GM of Telemundo 51/WSCV, will oversee operations for NBC 6/WTVJ, effective January 1, 2020. WSCV and WTVJ are NBCUniversal’s local television stations that serve English and Spanish-speaking audiences throughout the Miami-Fort Lauderdale market. In his expanded role, Carballo will manage all station operations. He will report to Valari Staab, President, NBCUniversal Owned Television Stations.
Ben Alexander has been promoted to National Director of Multicultural at Zeta Global. Alexander works out of Zeta Global’s New York City Office. He has held executive positions in companies including Sabio Mobile, Pulpo Media, and People en Español.
Krysten Casabielle has been promoted to Managing Director at multicultural communications agency Pinta. She previously held the position of Senior Account Director, serving as the strategic lead for clients including Microsoft, Heineken, the National Football League (NFL), and Carnival Cruise Line. Krysten joined sister agency, JeffreyGroup, in 2008, and has been a part of Pinta its launch in 2014.
IAB has named industry veteran Rick Berger to the role of Vice President, Member Engagement. He will be responsible for increasing member engagement and satisfaction, developing the trade group’s strategic partnership programs and helping its member companies meet their business objectives. He joins the organization from Conversant, the digital platform arm of Epsilon, where he worked as Senior Director of Business Development for the restaurant segment.
Papa John’s has announced that Karlin Linhardt is stepping down from the role of CMO after just eight months. As part of the latest leadership moves, Chief Operating and Growth Officer Mike Nettles is also leaving, and Chief Financial Officer Joe Smith is set to exit next year.
Comscore has promoted Bill Livek to Chief Executive Officer and Executive Vice-Chairman. Livek will replace Dale Fuller, who served as interim chief executive when Bryan Weiner abandoned the post over “irreconcilable differences” in May.
We looked at Comscore E-commerce data about the top 15 online retail sites visited by shoppers in the U.S. in September of 2019 and how they scored in numbers of visitors.
Coming after last January’s stellar results, where Amazon’s fourth-quarter net sales jumped 20% over the previous year’s, the online retailer has seen its earnings drop in Q3 of the year by 26%, which might be correlated to the decrease in its first-place position to 20.9% of all visits in September compared to 21.9% in January.
Number of visitors to the Top 15 e-commerce sites in the U.S., September 2019
Total Audience, Home and Work, PC/Laptop (000)
Total Unique Visitors/Viewers (000)*
Apple.com Worldwide Sites
The Home Depot, Inc.
Best Buy Sites
*Numbers reported as shown
On the heels of a stellar year in 2018, Amazon got off to a strong start in 2019 as it expanded its share of online visits to its retail site to 21.9% of all visits to the top 15 retail internet sites in the US ranked by Comscore for the month. Since then, Amazon has decreased its share of site visits in the U.S. with 20.9% in September, 2019. Amazon’s leadership in online site visits is still undisputed in spite of the 26% drop in earnings in Q3.
Walmart and eBay have kept the second and third spots within the top 15 retail sites in the U.S. ranked by Comscore, with 11.9% and 10.6%of the total amount of visits respectively.
Apple.com continues to hold steady at 4th place in the top 15 retail sites ranked by Comscore.
Target, Samsung, Wish and Etsy keep fighting for spots 5 to 8, with numbers that have slightly changed since the January report.
DOORDASH.COM has entered Comscore’s ranking with 3.1% of all visits, pushing out LOEWES.COM, which held the last spot of the ranking in January.
Retailer Kohl’s continued to suffer a downward trend in its ranking in the top 15 retail sites in the U.S., going from 3.8% of all visits in January to 2.8% in September.
These are the marketing appointments and disappointments of the week. People change positions, get promoted or move to other companies. Portada is here to tell you about it. Check out last week’s Changing Places here.
Koddi, a marketing management software company for the travel industry, has announced that Carlisle Connally has joined the company as Vice President, Customer Success & Strategy. Connally will oversee Koddi’s efforts related to customer experience. Prior to joining Koddi, Connally established and led Marriott International’s Global Paid Media team across all Marriott brands and the loyalty program.
Davis Elen, one of the West Coast’s largest independently owned advertising agencies, has announced the appointment of John Papadopoulos as Senior Vice President – Media Director. In his new role, John will be responsible for leading media strategy, planning, negotiation and execution as well as sports sponsorships and partnerships for all Davis Elen clients. Most recently, John was Vice President at RPA, where he oversaw all facets of Honda media.
Del Real Foods announced the appointment of Michael Axelrod as its new Chief Executive Officer. Axelrod most recently served as CEO of Passport Global Foods and Fine Choice Foods, a manufacturer of globally inspired cuisine, and as President of TreeHouse Foods’ Condiments division.
Walgreens has named Patrick McLean as new Chief Marketing Officer, replacing Alyssa Raine. McLean previously served as CMO at TD Bank. In his new role, he’ll be in charge of all of Walgreen’s marketing activities. Raine remains at the company as Vice-President of Brand Marketing Strategy and Planning.
McDonald’s has fired its Chief Executive Officer Steve Easterbrook after it was disclosed that he had a relationship with an employee. Easterbrook first arrived at McDonald’s in 1993. He left briefly in 2011 to before returning in 2013. He was named CEO in 2015. He will be replaced by Chris Kempczinski, most recently president of McDonald’s USA.
Mexican holidays are a cultural big deal. Here’s your summary of the most relevant consumer insight research in Latin American markets. If you’re trying to keep up with the latest happenings, this is your one-stop shop.
Recent research by Comscore shows Brazilian digital users spend the most time online per month (92 hours per user on average) when compared to the rest of the region. Second is Argentina with 82 hours and third comes Mexico with 65 hours per user. Peru, on the fourth spot with 25 hours per user, boasts the highest percentage of centennial users in the region, as they represent 30% of the online population.
According to a survey by Ofertia,56% of Mexicans celebrate the Day of the Dead. This is Mexico’s favorite fall tradition; in contrast, only 2% celebrate Halloween, 25% celebrate both, and 17% of respondents said they don’t care for either. Last year, Mexican consumers spent $556 MXN in costumes on average.
The new Salesforce study Connected Shoppers has found that 79% of Mexican consumers expect to make a purchase during El Buen Fin, a weekend in November in which most retailers offer discounts and specials. Most consumers will make omnichannel purchases, as they’ve done in the past. As the study shows, 62% of Mexican Buen Fin consumers have purchased a product online and picked it up later at the store.
Deloitte has published the results of a survey that explored consumer behavior around different technologies and mobile services. The firm surveyed 2,000 Argentinianconsumers and found that 50% of respondents buy mobile phones at physical stores, as opposed to last year’s 56%, while 20% make the purchase online.
A summary of the most relevant consumer insight research in the U.S. and U.S. Hispanic markets. If you’re trying to keep up with the latest happenings, this is your one-stop shop. This week, we looked at a few holiday season shopping insights and a couple more interesting research highlights.
Deloitte’s 34th annual holiday retail survey, which polled 4,410 respondents across the United States, found that the average household is planning to spend nearly $1,500 this holiday season. E-commerce sales are expected to grow by 14-18%, and 70% of smartphone users said they will use their device to make a purchase.
RedPoint Global has announced the results of a survey that examines the opinions of over 1,000 U.S. consumers about holiday season shopping. According to the survey, nearly a third of respondents indicate that receiving irrelevant offers from brands is their primary frustration during the holidays. Brands should really pay attention to this, as 60% of survey participants said they are more likely to purchase from retailers who send them personalized content and offers.
According to Periscope By McKinsey’s “2019 Holiday Season Shopping Report”, 51% of consumers use smartphones to compare prices with competitors while in the physical store. In addition, 33% use smartphones to search for in-store discounts or coupons, and 30% leverage them to look up further product information.
According to the latest survey from Bankrate Credit Cards, six in 10 U.S. credit or debit cardholders (64%) say they have saved their card number online or in mobile apps despite safety concerns. The survey finds that more than half (56%) of U.S. adults save their credit or debit card information on a retailer or service’s website (like Amazon, Walmart or Netflix) while 32% save their credit or debit card information in a mobile payments app (like Apple Pay or Google Pay).
Research by BritePool and the USC Annenberg Center for Public Relations show that, among 1,004 U.S. adults, 87% would select a “Do Not Sell My Personal Information” option on any given website. The people most receptive to sharing were those in the 18-34 age category, only 49% of whom said they would choose “Do Not Sell.”
According to a survey by online coupon platform Shopper.com, 95% of U.S. respondents have used an online coupon at least once. One in three U.S. respondents search for a discount code almost every time they make an online purchase. Across all respondents (U.S. and U.K. consumers), 42% of women and 32% of men have helped a friend or family member find an online discount code, and 86% of all respondents feel frustrated at themselves when they miss the opportunity to make a saving on an online purchase, but one in three feel annoyed at the retailer for not making them aware of potential savings.
Check out the last report including other holiday shopping insights here.
Marketing moves at Hyundai, Tommy Hilfiger, Twitch and more. People change positions, get promoted or move to other companies. Portada is here to tell you about it.
Hyundai Motor America CMO Dean Evans has stepped down from the role. Evans had been with the company for over four years.
Panoramic, an enterprise SaaS company, has announced the appointment of Mike Christopher as Chief Technology Officer. Christopher will oversee the company’s product strategy and development, as well as lead the engineering, product, and data science teams.
Droga5, which was acquired by Accenture Interactive earlier this year, has named its first-ever Global Chief Creative Officer in Neil Heymann. In addition, Felix Richter and Tim Gordon have been elevated to co-chief creative officers, Alexander Nowak has been promoted to global head of art, Juliana Cobb to executive creative director and Julia Albu to head of creative integration.
Republica Havas has announced the appointment of Jason Wolske and Danny Alvarez as the agency’s Executive Creative Directors, effective immediately. Based out of Republica Havas’ Miami headquarters, Wolske and Alvarez will report to Luis Casamayor, Co-Founder, President and Chief Creative Officer. In the newly-created roles, they will lead the agency’s creative team across a roster of major clients.
Tommy Hilfiger has appointed Hollister’s former SVP of Global Marketing Michael Scheiner as its Chief Marketing Officer. After news of Avery Baker’s departure in January, the company divided the CMO responsibilities among other senior members of staff.
Twitch has named Doug Scott, formerly Head of Marketing at Zynga, as its Chief Marketing Officer. Scott will replace Kate Jhaveri, who left after two years to become top marketer at the NBA.
Accenture Interactive’s 2019 Consumer Pulse Survey, See People, Not Patterns, gained insight from 8,000 consumers in Canada, France, Germany, Italy, Spain, Sweden, the U.K. and the U.S. about the responsible usage of consumer data and the right strategies to avoid forcing invasive data collection methods onto reluctant users.
Inventive vs. Invasive
It’s no secret that invasive brand promotion can be a double edge sword. On the one side, it undoubtedly increases visibility. On the other, it often makes users feel uncomfortable, annoyed or interrupted. This can greatly damage the coveted bond of trust brands strive to forge with their consumers. In fact, Accenture’s survey found that almost 69% of consumers would cut ties with a brand if data usage became too invasive.
Glen Hartman, head of Accenture Interactive North America and global digital marketing lead, explains the need to draw a clear line between inventive and invasive. The whole point is to collect data in a responsible manner, with respect for the consumer’s preferences. In other words, by making a conversation and askingfor consent rather than, well, spying on them.
“The good news is there is a big opportunity for brands to take a thoughtful approach to data and create an impactful customer experience while doing so, building trust and an emotional connection customers crave,” says Hartman.
There’s been a conversation going on for many years about transparency and accountability in the industry. Brands have to be open and straightforward about what they ask from customers, if only to serve them better. Accenture’s research shows a staggering 73% of consumers would gladly share information with their favorite brands as long as they’re honest about how they’ll put it to use. It’s a reassuring way of recognizing consumers’ concerns.
Don’t be a [total] stranger
Perhaps the best way to understand their misgivings is to compare data collection to human interactions with strangers. “People expect someone they’ve never met not to recognize them and the same logic applies digitally”, explains the report. “Forward-thinking brands are finding ways to approximate how humans behave, in a humane and ethical way.”
No one would expect anyone to simply hand out information about their personal behavior to a total stranger. It’s no different for brands. “Many consumers report that brands don’t know them well enough to serve them in a way that makes them feel special”, reads the report. “When brands seem to know too much —and act on that knowledge— they can inadvertently lose consumers’ trust.”
More than 75% of consumers say they are uncomfortable with data collection via microphone or voice assistants while 51% said invasive ads are on the rise. Nearly 30% of consumers said a brand had gotten “too personal”, and 69% of these consumers would stop doing business with a brand or reconsider their relationship because of this. Colloquially put, flatly avoid creepy tactics.
What to do?
So, how can brands collect data in a respectful, consensual manner? Accenture Interactive recommends:
Using fresh opt-in alternatives to track users, such as encouraging consumers to authenticate on websites and mobile applications;
Bringing ad tech contracts in-house to access more effective, transparent data collection methods; and
Building the data architecture of enterprise systems in a way that reflects current regulations.
Mexican millennials prefer Airbnb, did you know? A summary of the most relevant consumer insight research in Latin American markets. If you’re trying to keep up with the latest happenings, this is your one-stop shop.
According to a recent study by Americas Market Intelligence (AMI), 56% of Mexican millennials prefer to stay at an Airbnb than at a hotel. Airbnb’s guests are having a slightly better experience, too, as 81% users said they were satisfied as opposed to 74% of hotel guests. According to AMI’s study, 63% of Airbnb users recommend this option while only 47% of hotel visitors are willing to spread the word.
In 2018, Mexicans watched 8% more free broadcast TV than the year before. According to the National Survey on Audiovisual Content Consumption, carried out by the IFT, 72% of Mexicans who own a TV watch free broadcast channels. According to the survey, the most-frequently consumed content types are news, movies, and soap operas.
A survey by Colombia’s Retailers Federation (Fenalco) has concluded that 44% of Colombian credit card holders have had to refrain from making a purchase in the last 12 months because they ran out of credit. In addition, the survey shows 89% of consumers prefer to make purchases at stores that offer their own credit options (not credit cards).
EBANX, a payments fintech company headquartered in Brazil that connects global businesses to Latin American consumers, has raised a significant follow-on investment from FTV Capital, a US-based growth equity investment firm. The investment contributed to making the fintech company the newest unicorn of Latin America.
LBI Media, Inc. has announced the appointment of Peter Markham to Chief Executive Officer. Markham will also serve on the Company’s Board of Directors and had previously served as interim Chief Operating Officer. The company also announced the appointment of Brian Kei to Chief Operating Officer. Kei will continue to serve as the Company’s Chief Financial Officer.
LATV Network has hired Max Ramirez as Director of Digital Sales & Brand Partnerships based in its Los Angeles office. Ramirez brings over 20 years of experience in sales and marketing and will report to LATV’s Vice President of Sales & Strategic Partnerships, Andres Rincon.
Tony Weisman, who has been Chief Marketing Officer of Dunkin’ Donuts for over two years, has announced he will leave the company on December 1.
The IAB Technology Laboratory (Tech Lab) today announced that SpotX Chief Scientist Neal Richter was elected by its board of directors as the new chair. In this position, Richter will play a key role in guiding the Tech Lab’s work to evolve privacy-compliant standards for programmatic advertising, simplify video ad delivery, increase supply chain transparency, and reduce fraud, among other initiatives.
Denver-based and culturally-driven agency Motive has announced it’s expanding into Los Angeles by taking on the business formerly known as Pitch, another Project Worldwide agency, effective immediately. Matt Statman, Motive’s Founder, will be heavily involved in the evolution of the LA outpost, as will Krista Nicholson, Motive’s president.
What: CommerceNext has published the results of a survey of 100 e-commerce decision-makers, meant to explore similarities and differences in the priorities of traditional and digital-first DTC brands. Why it matters: The report is meant to be a benchmark that helps marketers evaluate their priorities in terms of how to distribute budget among different technologies and objectives.
E-commerce is unpredictable; it forces marketers to be on the lookout for what’s coming next and reacting if only a little bit late can turn out to be fatal. In order to be more ready, decision-makers have to decide what matters more in every step of their strategy, which means having to prioritize investments and objectives. With these challenges in mind, CommerceNext conducted a survey of 100 top marketing executives in traditional and digital-first direct-to-consumer brands.
The objective was to provide a useful benchmark for online retailers to measure their priorities and decide how to distribute budget in the most convenient way. According to the results, even though both traditional and digital-first online retailers point to an increase in marketing budget, digital-first brands are spending way more while also diversifying their strategies. Below are the key insights from the study, titled How Leading Retailers and DTC Brands Are Investing in Digital.
Which Investments Did Work in 2018?
In order to compete, marketers need to be quick to decide which investments can help them reach their objectives. According to the study, 65% of respondents said their 2019 e-commerce marketing budget increased over the previous year, while only 10% of marketers are reducing their budget. In 2018, the top marketing investment priorities were acquisition marketing (81%), retention and loyalty marketing (43%) and promotions (32%).
When asked about the results of those investments, acquisition marketing had the highest level of satisfaction rating: 53% of respondents said acquisition marketing met expectations in 2018, and 24% said it exceeded expectations. On the contrary, 52% of respondents said unified customer data (e.g. a single view of the customer) performed below their expectations. Almost the same number had similar levels of dissatisfaction in personalization investments (51%).
What Are the Priorities of Digital-First and Traditional Retailers?
According to the report, consumers have more than doubled the amount of time they spend on DTC brands’ websites over the last two years. Even though all the companies in the study have increased their e-commerce marketing budgets, digital-first DTC brands are spending more: 78% indicated that their 2019 budget is higher than the one they had in 2018, while 60% of traditional retailers said the same.
Because DTC brands are based on data-driven decisions and customer-centric operations, they are growing and evolving at an accelerated pace. As stated in the report: “fueled by venture capital investment, these brands have focused on growth vs profitability.” Therefore, the most significant challenge for this group of brands is “achieving profitability at scale”, with “Managing tech integrations” coming in second, with 33% of DTC brands identifying it as a barrier. This is a side-by-side comparison of what each group considers to be the most significant barriers, extracted from the study:
How to Make the Best of the 2019 Holiday Season
According to the NRF, the 2018 holiday retail season exceeded expectations. Over 165 million Americans reportedly shopped either in stores or online from Thanksgiving Day through Cyber Monday 2018, and online purchasing, in particular, experienced a 19% increase compared to the previous year. The NRF has forecasted that 2019 retail sales will increase by 3.8% compared to 2018, and the online sales growth rate will increase between 10% to 12%.
DTC brands are increasing their budgets at a higher rate than traditional retailers and spreading that budget more evenly. For example, digital-first DTC brands are increasing their budgets equally (70%) between acquisition marketing and retention/loyalty marketing. On the other hand, traditional retailers are emphasizing acquisition marketing, with 77% of respondents increasing their acquisition budget compared to 64% of traditional retailers increasing their retention budget.
After 9 months of search following Joe Tripodi’s departure, Subway has named Carrie Walsh as Chief Marketing Officer for North America. Walsh previously filled the role of SVP, Marketing at Michaels Stores since 2016.
Walmart has revealed that Sam’s Club President and CEO John Furner will become the president and CEO of Walmart U.S., effective Nov. 1, succeeding Greg Foran, who will become CEO of Air New Zealand Ltd.
Lone Thomsen has departed her role as Head of Media and Connections strategy at the Coca-Cola Company to become CMO at he Meatless Farm Co. She has worked with the Meatless Farm’s leadership as a strategic advisor since November 2017.
SiriusXM has combined the chief marketer positions of its Pandora and flagship brands into one role. Former TD Ameritrade chief marketer Denise Karkos will lead the marketing area. Aimée Lapic, Pandora’s CMO since 2017, has left the company.
Teads Latin America has announced the appointment of Juan Pablo Suárez as Head of Performance in Latin America. We had a chat with Juan Pablo to find out more about him and his new role.
Teads, the global media platform, has just announced that it has hired Juan Pablo Suárez as Head of Performance for Latin America. This appointment will help Teads reach its goal of offering an integrated media solution to its clients, particularly focusing on performance. In his role, Juan Pablo will identify new opportunities and drive growth of strategic relationships with the main players in the region through Teads’ TrueVisits product.
TrueVisits is based on a Cost Per Incremental View (CPIV) model. This means clients only pay for new users, not counting those who have visited the website in the past. Moreover, Teads only charges for each user’s first visit during the campaign.
Juan Pablo will help Teads get closer to its goal of offering a complete media solution to brands while supporting publishers, media agencies, and creative agencies. As Head of Performance, Suárez will play a strategic role, he will work closely with the sales teams of all the Latin American countries where Teads is present. Also, he’ll open the door for new clients that have been traditionally involved with performance.
Juan Pablo’s mission will be to help the team move closer towards performance perfection.
Suárez has previously worked at Kontent Room, where he led AI and digital performance tools. Previously, he served as Sales Manager at Criteo Latin America. There he created e-commerce strategies for Latam Airlines, Falabella, VivaAerobus, El Palacio de Hierro, Linio, Mercado Libre, Despegar, and others.
“Adding Juarez to our regional team will allow our most important clients to talk about performance and the Latin American markets with a specialist in both areas,” said Eric Tourtel, SVP of Teads Latin America in a press release. “His mission will also be to help the team move closer towards performance perfection, and lead the creation of products specially adapted to the region.”
Congratulations Juan Pablo and Teads Latin America for the addition to the team. Good luck in your journey towards perfection! In order to get to know the new Head of Performance better, Portada asked him the following questions.
Get to Know the Head of Performance of Teads Latin America
Portada: What’s the best piece of advice you’ve ever received?
J.P.S.: “You shouldn’t give away your time, but don’t deny it either.” Meaning you should be available when you’re needed, but always being careful how and where you spend your time.
Portada: What’s your most-frequently-used app?
J.P.S.: WhatsApp: always in need of easy, instant communication.
Portada: If you had a time machine, where would you go?
J.P.S.: I’d choose one of those moments when I managed to forget about my daily routine.
Portada: What key knowledge will you bring to the table as Teads’ Head of Performance?
J.P.S.: During the last 6 years, I’ve had the chance to work for companies that are focused on the latest digital technologies and performance. This has made me acquainted with the clients’ digital needs. Now, I’m aware of what I need to keep in mind in order to put together really successful campaigns with good performance results.
Portada: What expectations do you have from your new role?
J.P.S.: Teads is one of the main players in the digital advertising ecosystem. The objective of Teads’ performance product, TrueVisits, is to provide brands with an ally that truly understands their needs. As such, we’re a partner that’s not afraid of running risks to achieve tangible results. Most players charge per every click or impression, but we are different in that we only charge for “real visits”. I expect to bring Teads to a place where we can safely say we have reached our goal.
Portada: What is your perspective on the future of the industry?
J.P.S.: More brands are taking control of their media buying strategies. Thus they’re expanding the value of data for business decision-making. On the other hand, consumers are increasingly more demanding. This means the industry will have to connect with them in a more tactical, personalized way, through platforms that favor added value and transparency.
A summary of the most relevant consumer insight research in the U.S. and U.S. Hispanic markets. If you’re trying to keep up with the latest happenings, this is your one-stop shop.
Accenture’s13th Annual Holiday Shopping Survey of 1,500 U.S. consumers has found that Americans expect to spend $637 on holiday shopping this year, on average, with approximately six in seven respondents planning to spend either the same (57%) or more (28%) than they did last year. Consumers are expected to do half their purchases in physical stores, with lower prices cited as the top (82%) factor that would tempt them to make an in-store purchase.
For the first time, consumers in the U.S. might do more of their holiday shopping online than in physical stores, according to a new survey. In its annual Holiday Outlook, PricewaterhouseCoopers LLP found that 54% of respondents will opt for the convenience of their smartphones, laptops, and PCs, and even in-home voice assistants, compared to 50% last year.
CGS has announced findings from its 2019 CGS Customer Service Chatbots & Channels Survey. CGS surveyed more than 1,000 Americans and found that 86% of consumers prefer to interact with a human agent. Moreover, 71% of respondents said they would be less likely to use a brand if it didn’t have human customer service representatives available. Only 30% believe that chatbots and virtual assistants make it easier to address customer service issues. However, for respondents under 35, confidence in AI-based solutions reached 43%.
Recent research by Deloitte shows that consumers’ tolerance to advertising varies according to the type of shows they like. A new survey which polled 2,000 U.S. found respondents whose most-watched type of show was talk shows had the highest tolerance for advertising (11.6 minutes per hour), and the ones who prefer scripted comedies or dramas have the lowest (7.2 minutes).
According to the National Retail Federation’s annual survey of 7,400 U.S. consumers, 68% of Americans said they plan to celebrate Halloween. Sixty-nine percent declared they will hand out candy, while 49% will decorate their homes and 47% will dress in costume. In total, they are expected to spend US $2.6 billion on Halloween candy, about $25 dollars per person.
A recent CodeBroker survey of over 1,100 U.S. consumers on coupon and offer personalization found that sending custom offers to past consumers is a good opportunity for brands. The results show that 73% of respondents answered with a definite yes to the question, “Do you prefer to shop at stores that send you custom discount offers based on your purchase history?”.
Marie Gulin-Merle has stepped down from the roles of Chief Marketing Officer at Calvin Klein and Chief Digital Officer at PVH Corp. Gulin-Merle had served Calvin Klein’s marketing area for over a year, adding PVH duties earlier in 2019.
Horizon Media has announced that it has hired John Koenigsberg as General Manager of Big, launched in February of this year. Koenigsberg will report to Gene Turner, EVP Chief of Horizon Next.
FCB has named Tyler Turnbull as CEO of North America. Turnbull, who was formerly CEO of Canada and New York, will lead the U.S. operation. He will report to worldwide CEO Carter Murray.
T-Mobile has welcomed Javier Barrientos as new Director of Diversity & Inclusion Engagement as part of its Hispanic Heritage Month efforts. “I joined T-Mobile last month as the Director of Diversity & Inclusion Engagement, a role I carefully examined to make sure I truly understood T-Mobile walked the talk of its commitment to diversity,” said Barrientos. “The evidence of inclusion was staggering against other prospective employers.”
PR and marketing firm Edelman has named Matthew J. Harrington its Global President, on the 67th anniversary of the firm’s founding by Daniel J Edelman. Harrington, who will also retain his current title of Global Chief Operating Officer, becomes only the third president in the history of the firm and the first not named Edelman.
Mike Sheldon, CEO and Chairman of Deutsch North America, has informed parent company InterPublic Group (IPG) that he will leave the agency at the end of the year. He first joined Deutsch in 1997.