Research: How effective was Macy’s, JC Penney’s, Walmart’s and Target’s Hispanic TV spend over the Holidays?


sean muller headshotSean Muller, CEO of  TV advertising analytics provider iSpotTV writes the below exclusive column on how major retailers targeted the Hispanic population over TV during the Holiday period and the impact it had on social media activity related to the airings.  As the Hispanic market continues to grow, big brands have been catching on. And, this season's holiday and Black Friday advertising for retail stores showed no exceptions. At least, not for JCPenney and Walmart.

Since the 2014 World Cup, JCPenney has switched gears and began tailoring its advertising toward the Hispanic market. Fast forward five months to November, JCPenney still leads with the highest percentage of total ads aimed toward this demographic among Walmart, Target and Macy’s.

Between Nov. 1 through Dec. 31, 43 percent of JCPenney’s ads were in Spanish. Macy’s had the second-highest percentage of commercials in Spanish at 29 percent, Walmart was at 23 percent and Target had the least percentage of commercials in Spanish at 19 percent.

In comparison to Walmart, Target and Macy’s, JCPenney had among the fewest amount of creatives, but had the highest concentration of commercials in Spanish -- and spent less money in the process.

Big Spenders (Nov. 1 - Dec. 31, 2014)

Retailer Expenditure in US$ Million Number of Commercials National Airings
Walmart 151.7 89 37,140
Macy’s 92.4 89 21,899
Target 92.1 36 14,229
JCPenney 54.8 42 12,017

Source: iSpotTV

Most effective Holiday Ads

iSpot has a tool called Ad Effectiveness Rating, a score that measure how well a commercial did in comparison to other commercials in the same category. The score comes from dividing the volume of digital activity that resulted from the commercial (the earned digital impact across social, search and online video of the TV ad,
by the estimated TV spend as compared to all other campaigns on national TV.

Of the top three most effective ads for JCPenney, the top two were in Spanish. The most effective spots advertises the sale “Alístate Para las Fiestas.” One commercial features loved ones opening presents. The commercial has an effectiveness rating of 7.2, while the industry average during the holidays was 3.8. The other spot earned a rating of 7.4.

Walmart’s most effective ad is officially titled “Con Tantos Ahorros de Walmart ¡Saldrás Corriendo por Ellos!” The commercial is about a couple spending time together on a sofa while watching TV. When a commercial for Walmart’s rollbacks, the husband looks toward his wife and realizes she has suddenly vanished. The commercial had an effectiveness rating of 7.9.

Top Three English-language Networks by National TV Airings

(Between Nov. 1 through Dec. 31:)

- JCPenney, Lifetime 7.4 percent, USA Network 6.4 percent, E! 6.1 percent

- Walmart, BET 6.1 percent, UPtv 5.6 percent, TV One 4.9 percent

-Macy’s, Ovation 6 percent, Nick 3.6 percent, MTV 3.2 percent

-Target E! 7.3 percent, Nick 6.4 percent, MTV 5.2 percent

Spanish-language Networks by National TV Airings

Retailer/Network Univision Telemundo Galavision mun2
Walmart 1.7% 1.3% 5.8% 6.9%
Macy’s 0.9% 1% 1.5% 1.2%
Target 1.2% 1.7% 0% 3.8%
JCPenney 1.8% 2.8% 1.5% 4.3%
Retailer/Network Proportion of TV Ad Budget spent on Univision Invesment in US$ (millions)
Walmart 10.3% 15.6
JCPenney 9.8% 5.4
Target 5.5% 5.1
Macy’s 4.7% 4.4

Note: Currently, the Spanish-language networks national monitors are Univision, Telemundo Source: iSpotTVA look at the Univision spendThroughout the holidays, JCPenney, Walmart, Target and Macy’s all aired commercials on Univision. JCPenney and WalMart focused on the Latin network the most.Source: iSpotTV

These efforts are not new to JCPenney. The retailer has been continuing to increase its marketing efforts toward Latinas. JCPenney concentrated on the Hispanic market during the World Cup.Fifty-seven percent of JCPenney’s 14 national commercials were in Spanish – airing more Spanish-language commercials than Walmart, Target and Macy’s.“Hispanics make up nine percent of JCPenney's customer base and account for a double-digit percentage of store sales, in addition to a single-digit percentage of online sales,” according to an article on Ad Age. “The segment is expected to be the single-biggest source of growth for the retailer in 2014.”Despite that JCPenney has spent less money on national TV airings and has instead focused onproducing new commercials, the message is clear that it continues to reach out creatively to a new, continuously growing market. Hopefully its shift in this multicultural marketing approach will maximize business.

Editorial Staff

Portada Staff


Salesforce Research: Customer Experience Reshaping Marketers’ Mindsets

Salesforce Research: Customer Experience Reshaping Marketers’ Mindsets

Salesforce revealed its Fourth Annual State of Marketing Report, which gathers 3,500 responses from full-time marketing leaders around the world. The study's results show companies mainly compete according to customer experience, causing a shift in organizations' priorities and raising the bar for efficiency in terms of technology use.

4 Things We Learned From Expert App Marketers Like Rosetta Stone

4 Things We Learned From Expert App Marketers Like Rosetta Stone

Nowadays, apps are a big business opportunity. Marketers and data specialists need to work together to make the most of it. We talked to experts in app marketing to find out the ways in which the proliferation of apps has changed the marketing landscape in the last years.

4 Ways Airlines Can Learn from Major Retail Brands

4 Ways Airlines Can Learn from Major Retail Brands

The Airline and Retail Industries have to reinvent themselves to be profitable. Looking at how Amazon vs the Airlines build their Consumer / Brand relationships, we can see which efforts are more valuable.