Experian Simmons Reveals New Insights on Mobile Consumers
Mobile phones are an essential part of everyday life, with nine out of 10 U.S. adults today using at least one mobile device and 35 percent of mobile phone users now paying $100 a month or more for service. With the release of a new Mobile Consumer segmentation system and three new mobile psychographic scales, Experian® SimmonsSM provides marketers with much-needed insight into the divergent and rapidly evolving behaviors and attitudes of mobile consumers.
“The new Mobile Consumer segmentation system and psychographic scales will provide our clients with the insights they need to make important decisions as they evaluate mobile as an exciting new medium for reaching American consumers.", said Ken Wollenberg, general manager, Experian Simmons.
Through an extensive evaluation of dozens of data points measuring the behaviors and attitudes that consumers have toward mobile communications, information gathering and entertainment, Experian Simmons uncovered five distinct segments of mobile consumers. The five Mobile Consumer segments now available are:
* Mobiriati (19 percent of mobile phone owners): Mobiriati represent the first generation to have grown up with mobile phones. Mobile phones are a central part of their daily life, and they cannot imagine life without them.
* Social Connectors (22 percent of mobile phone owners): Communication is key for Social Connectors, and their mobile phone is the portal they use to keep up to date with friends and social events.
* Pragmatic Adopters (22 percent of mobile phone owners): This group of mobile consumers is in the early stages of realizing that there's more that they can do with their phone besides say "Hello".
* Mobile Professionals (17 percent of mobile phone owners): These busy professionals use their mobile phone to keep up with work and family life. Smart phones, rich in features, are favorites of this group.
* Basic Planners (20 percent of mobile phone owners): Technology, including mobile phones, is not of much interest to Basic Planners. For them, the basic mobile package serves all their needs.
Below are the three currently available Mobile Consumer psychographic scales developed by Experian Simmons:
* Switching Propensity: This factor measures mobile consumers’ willingness to switch service providers for a variety of reasons, including improved quality, plan selection and technology.
* Feature Focus: This factor measures the propensity of mobile consumers to place value on new mobile features and technology versus traditional calling functions.
* Traditional Use: Mobile consumers who score above average on this scale would prefer to use a landline phone over their mobile and also lean toward having only a basic calling plan.
Experian Simmons developed a report to provide an overview of American consumers usage of mobile phones, including an analysis of the behaviors and attitudes of the five Mobile Consumer segments. The report can be downloaded at http://smrb.com/web/guest/2010-mobile-consumer-report.
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