Hewlett Packard’s Holiday Wish: Hispanic Market Share
November 27, 2006
Hewlett Packard's Holiday Wish: Hispanic Market Share
If Hewlett Packard misses the mark this holiday season when it comes to capturing Hispanic sales, it won't be for a lack of trying. The company plans to implement a comprehensive customer education and brand awareness campaign directed at Hispanics for the holiday shopping bonanza that begins after Thanksgiving.
The campaign will consist of:
- A new Spanish-language website that offers online access to product information in Spanish.
- A phone line staffed by bilingual sales representatives.
- Spanish language sales materials offered by leading retailers in the top Hispanic markets: Arizona, California, Colorado, Florida, Louisiana, New Mexico, New York, Texas and Puerto Rico.
Another sales strategy that HP will integrate into the program will be the presence of Spanish-speaking HP employees at select retailers to explain how certain products work. This type of interpersonal marketing has proven to be particularly effective in the Hispanic sphere.
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